Support

Beta support address

All requests go to support@membrly.ca. This is our current beta support address and will be replaced by a dedicated Membrly inbox later — this page will always show the correct one.

Account and access

Trouble signing in, confirming your email, or resetting a password? Start at the sign-in page and use the password reset option. If the email does not arrive within a few minutes, check spam, then email us with the address you signed up with.

Organization membership

Membership is managed by the owners and administrators of each community. Contact them first for:

• Approval of a pending membership
• Role changes such as admin access
• Suspended or removed membership
• Removing content published inside their organization

If nobody in the organization can act — for example the last owner is unreachable — email us and we will help from the platform side.

Invitations

Invitations are issued by an organization owner or admin and are tied to a specific email address and expiry. If your invite link has expired, was sent to the wrong address, or shows an error, ask the person who invited you to reissue it. Email us if the reissued link still fails.

Technical problems

To help us reproduce an issue quickly, include:

• The page address where it happened
• What you expected versus what actually happened
• The time it occurred and your device or browser
• A screenshot of any error message

Privacy and data requests

To request a copy of your data, correct your details, or delete your account, email support@membrly.ca from the address on the account and state clearly what you want. See the Privacy Policy for what we store and how long we keep it.

Response times

During beta we aim to reply within a few business days. There is no contracted support commitment yet.